Azul Beach
Riviera Cancun


by Karisma

Your Sensational Escape

Azul Beach Resort Riviera Cancun is the vacation for your every desire — even if you crave serenity one minute and sizzle the next. Located in Mexico’s coveted Riviera Maya on the tranquil coast of the Caribbean Sea and minutes from downtown Cancún and Playa del Carmen, you’ll find a resort with separate Adults-Only and Family sections to make it easier to find your bliss. You might begin with a restful morning in a poolside cabana or grab a snorkel and dive right into the crystal blue Caribbean Sea. Excite your palate at deliciously diverse restaurants and bars. Enjoy bursts of family fun with the Nickelodeon Experience. Then soak up the luxury in your personal in-suite Relaxing Hot Tub, or relax together in connecting family suites. Whether you’re traveling with your sweetheart, family, wedding party or group, you’ll discover a world of ways to savor our above-and-beyond interpretation of all-inclusive that we call the Karisma Gourmet Inclusive® Experience.
Resort Highlights
  • 435 Suites
  • 6 Pools
  • 8 Restaurants
  • 8 Bars
  • 1 Spa
Resort Details
  • Get Used To Being A VIP


    At Azul Beach Resort Riviera Cancun, we feature the Karisma Gourmet Inclusive® Experience. Encompassing gourmet meals, premium drinks, elevated service and resort activities, there’s almost no limit to how far we’ll go to make your visit an all-inclusive dream come true. Enjoy a frosted cocktail served to you on the beach. Savor a multi-course gourmet meal you won’t forget. And discover fun resort experiences personally arranged by the concierge.

  • Accommodations


    Let the bright mood of the Caribbean embrace you. At Azul Beach Resort Riviera Cancun, a Relaxing Hot Tub tub comes standard while the impeccable style of each suite goes above and beyond.

    All Accomodations Have
    • Contemporary decor
    • Oversized balcony or terrace
    • Relaxing Hot Tub
    • Air conditioning
    • 32-inch plasma TV and DVD player
    • iPod dock
    • Mini-bar (stocked daily)
    • Direct-dial telephone
    • Safety deposit box
    • Amenity kit (including shampoo/conditioner, moisturizer, soap and shower gel, shower cap, shoe polish, sewing kit, vanity kit)
    • Ironing board/iron
    • Coffee maker
    • Radio/alarm clock
    • Deluxe bathrobes
    • Bathroom with double sinks and marble countertops
    • Rain showerhead
    • Hair dryer
    • Magnifying vanity mirror
  • Sometimes Playtime Is The Ultimate Luxury


    Azul Beach Resort Riviera Cancun is a world of fun and adventure for all ages. Immerse yourself. Awaken your senses. And reel in amazing memories you’ll want to share again and again. Slip away to morning yoga on the beach or to the spa. Scuba diving is calling your name. Or maybe it’s a day trip to the Mayan ruins of Tulum. We’re happy to arrange that. Then wrap up the day with nightly on-property entertainment, featuring live music, authentic Mexican performances, fire dances and more. These are the days and nights you’ll never forget.

  • Eat & Drink


    From award-winning modernist cuisine to authentic Mexican and Caribbean, the restaurants and bars at Azul Beach Resort Riviera Cancun are destinations in themselves. And the decor is a different sort of feast, whether colorful, casual, elegant or lit up by bright beach views.

  • Plan A Better Group Get-Together


    Azul Beach Resorts checks all the boxes for an amazing group event. With prime locations in Riviera Maya and Negril, each resort has unique touches to truly make your event one that is out-of-the-box. Enhance your event with beachfront backdrops, team-building activities in the Mayan jungle or let your custom idea come to life with the help of our onsite event coordinators. And with the Karisma Gourmet Inclusive Experience®, you know you've achieved a level of excellence you couldn't have anywhere else.

Resort Experience

Explore.
Discover.
Experience.

The Karisma Experience begins the moment you arrive at one of our hotels or resorts. From the first hello, you will encounter a commitment to personal service and comfort that is unprecedented in hospitality.

Destination
Carretera Federal Cancún-Puerto Morelos MZ 37 SM 12 Km 27.5
Bahia Petempich, Quintana Roo, 77580, Mexico
Awards & Accolades


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Privacy Statement

PLEASE READ THESE TERMS OF USE BEFORE YOU START USE OF THIS WEBSITE. BY ACCESSING OR USING ANY PART OF THIS WEBSITE, YOU AGREE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY ALL OF THESE TERMS OF USE, WHICH ARE FOUND AT www.karismahotels.com/terms-of-use, AND OUR PRIVACY POLICY FOUND AT www.karismahotels.com/privacy-policy, WHICH IS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO BE SO BOUND, DO NOT ACCESS OR USE OUR WEBSITE.

The website located under the domain www.karismahotels.com (the "Website") is operated by or on behalf of Karisma Hotels and Resorts Corporation, Ltd. and the hotels or resorts that are owned and operated by its subsidiaries or on behalf of third party hotel owners and hotel asset managers ("Karisma Hotels and Resorts"). Karisma Hotels and Resorts, their respective affiliates, and their third-party service providers and suppliers are referred to herein as "Affiliated Parties".

Your Use of the Website

By accessing and using this Website, you accept and agree to these Terms of Use. In addition, by using this Website you agree to our Privacy Policy (which can be found at the following link: www.karismahotels.com/privacy-policy) and all terms, conditions, and notices specified on other web pages on this Website.

Changes to the Terms of Use and Previous Versions

We reserve the right, in our sole discretion, to revise and update these Terms of Use from time to time. We will provide notice of such revisions and updates in accordance with applicable legal requirements. All revisions and updates are effective immediately when we post them. Your continued use of this Website will be subject to the Terms of Use in effect at the time of your use. Accordingly, you agree to review these Terms of Use periodically, and your continued access, use of, or posting on this Website after any revisions to these Terms of Use are posted shall be deemed your acceptance of the revised Terms of Use.

The offering of any product or service on this Website does not imply or warrant that such product or service will be available at any time. We reserve the right, for any reason, at our sole discretion, to terminate, change, suspend, or discontinue products or services offered or any other aspect of the Website at any time. We may also impose limits on certain features of the Website or restrict access to all or any part of the Website without notice.

Previous versions of these Terms of Use are available by contacting us at ___________________.

Proprietary Rights Information

This Website and its entire contents, features, and functionality are protected by United States and international copyright, trademark, trade secret, and other intellectual property or proprietary rights laws. You may not modify the information or materials displayed on, or that can be downloaded from, this Website in any way or reproduce, or publicly display, perform, distribute, prepare derivative works from, or otherwise use any such information or materials for any public or commercial purpose. You may print or download one copy of the materials or content on the Website on any single computer for your personal, non-commercial use, provided you keep intact all copyright and other proprietary notices. Use of the content or materials for any purpose not expressly permitted in these Terms of Use without first obtaining the express written permission of the owner thereof is prohibited.

GOURMET INCLUSIVE, AZUL, HIDDEN BEACH RESORT, KARISMA, EL DORADO ROYALE, EL DORADO SEASIDE SUITES, EL DORADO MAROMA, ALLURE, CONNOISSEUR COLLECTION, KARISMA VILLAS, WIND ROSE, HOLIDAY VILLAGES, SENSIMAR, LE CHIQUE and related designs and logos are trademarks/service marks of Karisma Hotels and Resorts or its Affiliated Parties. Other trademarks, service marks, product names, company names, and logos appearing on this Website are the property of their respective owners. Nothing contained in these Terms of Use or on the Website should be construed as granting any license or right to use any trademarks or service mark or any other copyrightable material or any other form of intellectual property. ANY UNAUTHORIZED USE, REUSE, POSTING, REPOSTING, DISPLAY, SALE, COPYING, REPRODUCTION, MODIFICATION, PUBLISHING, UPLOADING, DOWNLOADING, TRANSMITTING, DISTRIBUTING, DUPLICATING OR ANY OTHER USE OF ANY TRADEMARKS OR SERVICE MARKS OR ANY OTHER COPYRIGHTABLE MATERIAL OR ANY OTHER FORM OF INTELLECTUAL PROPERTY IS STRICTLY PROHIBITED WITHOUT THE PRIOR WRITTEN AUTHORIZATION OF THE OWNER THEREOF. Unauthorized use of any trademarks, service marks, product names, company names, or logos may be a violation of federal, state, or international trademark laws.

User Contributed Content

You will be able to share social media images and post with social media handles on the Website and you will also be able to post personal comments. You are solely responsible for any content or materials that you post on or through the Website and you understand and agree that you may not post, submit, or transmit any content that violates any applicable law, regulation, or rule. You understand, acknowledge, and agree that information posted by users of the Website are the sole responsibility of the person from which such posting originated. This means that you are solely and entirely responsible for the consequences of all content that you submit, post, display or transmit through the Website. User contributed content and postings do not reflect the view of Karisma Hotels and Resorts or any of its Affiliated Parties. We are not responsible for screening, policing, editing, or monitoring user-contributed content, however, we reserve the right to remove any images shared or other postings or content that we deem inappropriate for the Website.

By posting any content on the Website, you hereby grant us and our Affiliated Parties a perpetual, worldwide, non-exclusive, royalty-free, sublicensable right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit, and sublicense such content in any form in all media now known or hereinafter created anywhere in the world. You warrant and represent that you own or otherwise control all of the rights in and to the content and that public posting and use of your content by us will not infringe or violate the rights of any third party. You also agree that we may provide links on the Website to your reviews posted on third party websites.

We respect the intellectual property rights of others and expect our Website users to do the same. We may remove content that in our sole discretion appears to infringe the intellectual property rights of others. If you believe that any content on the Website infringes your copyrights, please notify our Copyright Agent, as identified below, and provide the following information: (1) a physical or electronic signature of the person authorized to act on behalf of the owner of the copyright; (2) an identification of the work claimed to have been infringed; (3) a detailed description of the material that you claim is infringing, including identification of the URL or other specific location on the Website where the material is located, so that we may locate it; (4) your address, telephone number, and e-mail address; (5) a statement by you that you have a good faith belief that the allegedly infringing use is not authorized by the copyright owner, its agent, or the law; and (6) a statement, made under penalty of perjury, by you that the above information is accurate and that you are authorized to act on behalf of the copyright owner. Our Copyright Agent is and can be reached at:

Karisma Hotels and Resorts

dataprivacy@karismahotels.com

Registration and Account Security

Certain areas of the Website may require registration or may otherwise ask you to provide information to participate in certain features or access certain content. It is a condition of your use of the Website that all information you provide on the Website is correct, current, and complete. You agree that all information you provide on the Website is subject to our Privacy Policy (which can be found at the following link: www.karismahotels.com/privacy-policy). Any information provided to us through the Website will be handled by us in accordance with our Privacy Policy and by use of the Website you consent to the collection, use, and disclosure of information in accordance with the terms of the Privacy Policy.

As stated in the Privacy Policy, the safety and security of your information also depends on you. You acknowledge and agree that you are responsible for maintaining the confidentiality of your user information and passwords. We ask that you not share your user information and passwords with anyone.

We recognize the importance of information security, and we are constantly reviewing and enhancing our security procedures. Our Website and servers have security measures in place to help protect your personal information against loss, misuse, and alteration while under our control. However, you should be aware that no transmission of data over the internet is guaranteed to be completely secure and we cannot guarantee the security of information you provide to us. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Links to Other Websites

This Website includes links to other third-party websites, which we do not control. We provide such links solely as a convenience to you and for informational purposes only. We have not reviewed all of the information on these other websites. The inclusion of these links in no way indicates our endorsement, support or approval of the content, advertising, products, services, policies, or other materials on or available from such websites. We have no control over and accept no responsibility for the content of any third-party websites or for any loss or damage that may arise from your use of such websites. We make no representation or warranty regarding any other websites or the contents or materials on such websites. If you decide to access other websites, you do so at your own risk and such use is subject to any applicable terms of use of such other websites.

Links to This Website

Unless otherwise set forth in a written agreement between you and us, you must adhere to our linking policy as follows: (i) any link to this Website must be a text only link clearly marked "Karisma Hotels and Resorts"; (ii) the appearance, position and other aspects of the link may not be such as to damage or dilute the goodwill associated with our or our Affiliated Parties' names and trademarks; (iii) the link must "point" to this Website's homepage and not to other pages within the Website; (iv) the appearance, position and other attributes of the link may not create the false appearance that your organization or entity is sponsored by, endorsed by, affiliated with, or associated with us; and (v) when selected by a user, the link must display the Website on full‑screen and not within a "frame" on the linking website. 

You agree that you will not link to the Website from any source that is unlawful, that promotes violence or illegal acts. You agree to cooperate with us in causing any unauthorized linking to stop immediately. We reserve the right to revoke consent to the link without notice at any time and in our sole discretion.

Hotel Booking Terms

Online reservation services are made available through this Website for and on behalf of the operators of the hotels whose properties are listed on this Website. Any reservation made through this Website is made between the person making the reservation (the "Guest") and the operator of the hotel whose guest room is being reserved (the "Hotel Operator"). Such reservation is subject to (i) the laws and exclusive jurisdiction of the courts of the country of the location of the hotel for which the reservation is made, and (ii) any local terms and conditions that may be imposed by the Hotel Operator from time to time. Karisma Hotels and Resorts and the Hotel Operator each reserve the right to cancel or modify any such reservation in its sole discretion for any reason. Neither Karisma Hotels and Resorts nor the Hotel Operator accepts any liability for any third party costs, expenses, claims, or liabilities incurred or suffered by the Guest with respect to or arising out of the Guest traveling to or from the reserved hotel, including, without limitation, flights, land transportation, insurance, lost property, or medical services, unless the reserved hotel has expressly agreed in writing to provide such services to the Guest (in which case such additional services shall be subject to the express terms and conditions set forth in the written agreement between the Guest and the reserved hotel).

Miscommunications / Lost Transactions

We and our Affiliated Parties are not responsible for communication malfunctions, failures, or difficulties, or lost, stolen, or misdirected, transmissions, messages or entries, or the security of any such communications, or any incorrect or inaccurate information you provide to us. We and our Affiliated Parties may cancel or modify reservations where it appears that a user has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

You agree that neither us nor any Affiliated Party are responsible for any damages that may arise as a result of any travel or hotel arrangements or other orders you request or make on this Website that are not processed or accepted for any reason. You hereby release, hold harmless, and forever discharge Karisma Hotels and Resorts and its Affiliated Parties, as well as our and their directors, officers, employees, agents, subsidiaries, affiliates, successors, and assigns from and of the obligation to pay any amounts, as well as from any and all claims, liabilities, costs, expenses, losses, judgments, penalties or damages (including reasonable attorneys' fees) arising out of, relating to, or in connection with any miscommunications and/or lost transactions as described herein.

Disclaimer of Warranties

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to the Website for any reconstruction of any lost data. TO THE FULLEST EXTENT PROVIDED BY LAW, NEITHER US NOR ANY AFFILIATED PARTIES WILL BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ANY WEBSITE LINKED TO IT.

YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER US NOR ANY PERSON ASSOCIATED WITH US MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER US NOR ANYONE ASSOCIATED WITH US REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT, OR ANY SERVICES OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE WEBSITE OR ANY SERVICES OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

TO THE FULLEST EXTENT PROVIDED BY LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Limitation on Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL WE, THE AFFILIATED PARTIES, OR OUR RESPECTIVE LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COLLECTIVE LIABILITY OF US, THE AFFILIATED PARTIES, AND OUR RESPECTIVE LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS, TO ANY PARTY (REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE) EXCEED THE AMOUNT YOU HAVE PAID TO US FOR THE APPLICABLE SERVICE OR PRODUCT OUT OF WHICH THE LIABILITY AROSE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Indemnification

You agree to defend, indemnify, and hold harmless us, the Affiliated Parties, licensors, and service providers and our and their respective shareholders, officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Use or your use of the Website, including, but not limited to, your postings, any use of the Website's content, services, and products other than as expressly authorized in these Terms of Use or your use of the information obtained from the Website.

Arbitration

THE FOLLOWING TERMS TO WHICH YOU ARE CONSENTING CONSIST OF A BINDING ARBITRATION PROVISION AND A CLASS ACTION AND JURY TRIAL WAIVER.

By using this Website you agree that, to the fullest extent permitted by law, any dispute or claim arising out of or related to the Website or the use thereof will be submitted to binding arbitration to the International Chamber of Commerce ("ICC"). YOU AGREE THAT ANY ARBITRATION PROCEEDINGS COMMENCED BETWEEN YOU AND KARISMA HOTELS AND RESORTS OR THE AFFILIATED PARTIES SHALL BE CONDUCTED IN THE JURISDICTION DETERMINED BY THE ARBITRATOR. ARBITRATION MUST BE CONDUCTED ON AN INDIVIDUAL BASIS. THIS MEANS NEITHER YOU NOR KARISMA HOTELS AND RESORTS OR THE AFFILIATED PARTIES MAY JOIN CLAIMS IN ARBITRATION WITH OR AGAINST OTHER USERS, OR LITIGATE IN COURT OR ARBITRATE ANY CLAIMS AS A REPRESENTATIVE OR MEMBER OF A CLASS. YOU UNDERSTAND THAT BY AGREEING TO ARBITRATION YOU ARE WAIVING CERTAIN LEGAL RIGHTS, INCLUDING, WITHOUT LIMITATION, THE RIGHT TO SUE IN COURT, THE RIGHT TO HAVE THE DISPUTE DECIDED BY A JUDGE OR JURY, AND THE RIGHT TO BRING, OR BE PART OF, A CLASS ACTION CASE. The foregoing shall not apply to (i) any claim or dispute involving the ownership, validity or use of any trademarks or service marks owned by us or our Affiliated Parties, (ii) any claim related to violations of applicable data protection laws and regulations, (iii) any proceeding to obtain temporary restraining orders, temporary or preliminary injunctive relief or declaratory relief from a court of competent jurisdiction, or (iv) any action or proceeding to enforce an arbitration award.

Other than as may be required by applicable law, the entire arbitration proceedings, including, without limitation, any rulings, decisions or orders of the arbitrator, shall remain confidential and not be disclosed to anyone other than the parties to the arbitration.

RULES OF ARBITRATION FOR THE ICC ARE AVAILABLE AT: https://iccwbo.org/dispute-resolution-services/arbitration/rules-of-arbitration/.

Governing Law and Jurisdiction

All matters relating to the Website and these Terms of Use and any dispute or claim arising out of or related to the Website (in each case, including non-contractual disputes or claims) shall be governed by and construed and enforced in accordance with, the laws of England and Wales applicable to contracts entered into and to be performed entirely within England and Wales. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms of Use, including, without limitation, this paragraph.

We make no representation that the information in this Website is appropriate or available for use in all locations, and access to the Website from territories where the content of the Website or use of the products offered herein may be illegal is prohibited. Those who choose to access the Website from such locations do so on their own initiative and are responsible for compliance with applicable local laws.

Limitation on Time to File Claims

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF RELATING TO THESE TERMS OF USE OR THE WEBSITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

Attorneys' Fees

If we take any action to enforce these Terms of Use and are successful in such action, we will be entitled to recover from you, and you agree to pay, all reasonable and necessary attorneys' fees and any cost of litigation, in addition to any other relief, at law or in equity, to which we may be entitled.

Waiver and Severability

No waiver by us of any term or condition set out in these Terms of Use shall be deemed a further or continuing waiver of such tern or condition, and any failure by us to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

Entire Agreement

The Terms of Use and our Privacy Policy constitute the sole and entire agreement between you and us regarding the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.

Additional Terms

Additional terms and conditions may apply to reservations, purchases of goods and services and other uses of portions of this Website, and you agree to abide by such other terms and conditions.

General

We shall not be liable for any delay or failure in performance under these Terms of Use or interruption of service resulting from acts of God, civil or military authority, war, labor disputes, materials provided by third parties, or any cause beyond our reasonable control. Our failure to exercise any right or provision of these Terms of Use shall not constitute a waiver of such right or provision. The section titles in these Terms of Use are for convenience only and have no legal or contractual effect.

Questions / Comments / Concerns

If you have any questions, comments, or concerns about our Terms of Use, you may contact us at dataprivacy@karismahotels.com

Terms of Use

This statement of the privacy policy is intended to inform you of the privacy principles that govern the use of the personal information obtained by or on behalf of Karisma Hotels & Resorts Corporation, Ltd. and its Affiliated Parties from you through the website located under the domain www.karismahotels.com (the "Website") or at any of the hotels or resorts that are owned and operated by our subsidiaries or on behalf of third party hotel owners and hotel asset managers ("Karisma Hotels and Resorts"). Karisma Hotels and Resorts, their affiliates, and their third-party service providers and suppliers are referred to herein as "Affiliated Parties".

This policy describes the types of information that may be collected from you or that you may provide when you visit the Website or stay at any of the Karisma Hotels and Resorts. This policy also describes our practices for collecting, using, maintaining, protecting, and disclosing that information. Please read this policy carefully to understand our policies and practices. By using our Website or completing registration to stay at any of the Karisma Hotels and Resorts, you consent to the collection, use, and disclosure of information in accordance with the terms of this Privacy Policy. Please check this Privacy Policy periodically for updates.

Children Under the Age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Website. Additionally, during your stay at any of the Karisma Hotels and Resorts, we will not collect information directly from children under the age of 16 years of age and parental consent will be required for any personal information provided with respect to such children. 

We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. We cannot always determine the age of persons who access and use our Website. If we learn that we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us to have the information removed from our systems.

Types of Information We Collect

We collect several types of information from and about users to our Website and guests at the Karisma Hotels and Resorts in order to provide an experience that is responsive to your needs, including information:

  • by which you may be personally identified, such as name, postal address, email address, telephone number, facsimile number, date of birth, gender, names and ages of children, credit card information, and information related to special requests (i.e., health conditions that require special room accommodations) ("personal information");
  • that is about you but individually does not identify you, such as lifestyle information (i.e., room preferences, leisure activity preferences); and,
  • about your internet connection, the equipment you use to access our Website and usage details.

We collect this information:

  • directly from you when you provide it to us;
  • automatically as you navigate through the Website; and,
  • from third parties such as the Affiliated Parties or our other business partners.

Information You Provide to Us

The information we collect on or through our Website or during your stay at the Karisma Hotels and Resorts may include:

  • information that you provide by filling in forms on our Website. This includes information provided through the reservation process, at the time that you request further information or services, when you respond to a promotional offers or surveys, and when you report a problem with our Website.
  • records and copies of your correspondence (including email addresses), if you contact us.
  • details of transactions you carry out through our Website and of the fulfillment of your reservation requests. You may be required to provide financial information before completing a reservation through our Website.

We note that information may be collected directly from you or from third parties with whom we have a business relationship, including tour operators, travel agents, event planners, or similar providers. If you are conducting a transaction on behalf someone else, you may be required to provide their personal information as well and, we rely on you to obtain such other persons' consent or otherwise having the proper authority for disclosing their information.

Your Right for Not to Provide Information

You have the right not to provide personal information, however, if you elect not to provide such personal information, you may not be able to (i) utilize certain services on the Website, including making room reservations, providing special requests, or making other reservations online; or (ii) complete registration at the Karisma Hotels and Resorts.

Information We Collect Through Cookies and Other Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • details of your visits to our Website, including referring website, pages viewed, and length of visit;
  • information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include personal information or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us improve our Website and to deliver a better and more personalized service, including by enabling us to store information about your preferences, which helps us monitor, customize, and enhance your experience on the Website or to improve the quality of your stay at the Karisma Hotels and Resorts.

The technologies we use for automatic data collection may include web tools such as cookies, web beacons, and other technology that are sent to and stored on your hard drive. Most browsers are initially set to accept cookies. You can set your browser to notify you when you have received a cookie, giving you the opportunity to decide whether to accept it. You have the option to reject our cookies and still use our Website, but you may not be able to access or use some of the features we offer on our Website.

Use and Disclosure of Information

We use information that we collect about you or that you provide to us, including any personal information, as follows:

  • to provide services such as processing a transaction (e.g., making a reservation, fulfilling a request for information, or completing a product order);
  • for marketing and communications with you in relation to the products and services offered by the Affiliated Parties;
  • to provide contests and special offers to you for your voluntarily participation; and,
  • to perform market research via surveys to better serve your needs, and improving the effectiveness of our Website, your hotel experience, our various types of communications, advertising campaigns, and promotional activities.

In the course of processing your information and providing services to you, we may share information that you provide to us, including your personal information, with Affiliated Parties for the purposes outlined within this Privacy Policy. However, as a general practice, we do not sell, rent, or provide your personal information to unaffiliated third parties. Unless specifically noted herein, situations in which we may disclose your information to unaffiliated third parties shall be limited to:

  • when we have received your consent to do so;
  • in situations where sharing or disclosing your information is required in order to offer or provide you products or services you desire (e.g., a vacation package);
  • when companies or services providers that perform business activities on behalf of us require such information (e.g., credit card processing, customer support services, market research administration or database management services) and such companies or service providers may have independent rights to your personal information if you disclose your personal information to them on a website governed by their privacy policy;
  • when a hotel or other property leaves the Karisma Hotels and Resorts system and access to your personal information is necessary to facilitate business operations or meet contractual obligations;
  • in the event we or a Karisma Hotels and Resorts property is merged or acquired by another company; and,
  • in case of emergency (i.e., to safeguard the life, health, or property of an individual or to comply with the insurance companies requirements).

In addition to the circumstances described above, we may disclose information: (i) if required to comply with law or court order, or as requested by other government or law enforcement authority, (ii) or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of us or our Affiliated Parties; (iii) when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or (iv) when anyone else could be harmed by such activities.

If your personal information is shared as mentioned above, we seek to limit the scope of information that is furnished to the extent necessary for the performance of the specific function. Unless otherwise precluded by applicable law, we require third parties to agree to protect your personal information, abide by applicable privacy laws and regulations, and we grant to such third parties no independent rights to the personal information. We may use aggregated, non‑personal information for purposes of: (i) Website administration and (ii) to compile information about usage of our Website and services. We may share aggregated information (which does not contain your personal information) with third parties (i.e., advertisers and marketing partners).

Use of Cookies and Other Tracking Technologies

We use various Internet tools, such as cookies, visitor counters and other diverse technologies which are sent and stored in your hard drive. Such technologies automatically obtain and record information about your use of the Internet whenever you visit our Website. The information (including your IP address, the referring website, the pages you visit in our site, and the length of your visit to such pages) informs us of how you use and browse our Website. This enables us to monitor, personalize, and enhance your experience on our Website. Such information may include personal data.

Types of information we gather and purpose:

  1. Statistical cookies help us understand how users interact with the Website by collecting and reporting information anonymously.[dc_gtm_UA-#, _ga, _gid, collect];
  1. Marketing cookies help us track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers. [ads/ga-audiences, fr, NID, tr];
  1. Other cookies are cookies that we are still under the process of classifying into types describe in subparagraphs a. or b. above;
  1. Cookies that are essential for the functioning of the Website.

 

As stated under the header “Information We Collect Through Cookies and Other Automatic Data Collection Technologies” above, you have the option to reject our cookies and still use our Website.

Accessing and Correcting Your Personal Information

You have the right to receive confirmation from the us on whether your personal information is being processed, you have the right to access this personal data, as well as to information on your rights. To ensure that your personal information is accurate and up-to-date, we encourage you to regularly review and update your information as appropriate (e.g., in the event your home or email address changes, or you wish to add an additional method for us to communicate with you). You can review and update your personal information by contacting us at dataprivacy@karismahotels.com. You can also request confirmation of how your personal information is being used. To protect your privacy and security, we may take reasonable steps to verify your identity before we disclose or make any corrections to such information. If, upon review, you wish to deactivate your profile, or update your personal information, we will endeavor to do so in a timely manner, within four (4) to eight (8) weeks following receipt of your request; provided, however, that some types of information may be stored for a minimum period of five (5) years on "back up" systems or within log files, due to legal requirements of the law where the hotels and resorts are located. Therefore, you should not always expect that all of your personal information will be completely removed from our databases in response to your request.

Your Right to Opt Out

You have the right to opt-out and to withdraw your consent (i.e. sharing personal data or marketing purposes or collecting sensitive data). You can let us know that you do not wish to receive information about new products and services and special offers from us, or that you do not wish to have us share your personal information with affiliated third parties (other than to the extent necessary to fulfill your request for products or services), by contacting us at dataprivacy@karismahotels.com.

Your Right for Not to Provide Information

In certain jurisdictions, you may have the right not to provide personal information. However, if you elect not to provide such information, you may not be able to utilize certain services, including making room reservations, make special requests, or otherwise guarantee the expected experience in the hotels and resorts.

Your Right to Rectification and Erasure

You have the right to request rectification and completion of inaccurate and/or incomplete personal information. Your personal information shall be kept in our systems during the time needed for the performance of the registered activity of us.

You have the right to obtain from us an erasure of personal information that pertains to you. We shall erase your personal data without undue delay if:

  • such personal information is no longer necessary for the purposes for which it was collected or if it has been otherwise processed;
  • you withdraw consent for data processing and if no other legal basis for processing exist;
  • you file a complaint against the processing; or,
  • personal information has been unlawfully processed.

Notwithstanding the foregoing, there are other mandatory local laws of the Karisma Hotels and Resorts that may require us to keep and retain your personal information for a minimum period as previously stated in this policy, even when you have requested erasure of the same, in order to comply with such local legal requirements.

Right to Restriction of Processing

You have the right to restrict the processing or use of personal information by us if one of the following requirements has been met:

  • you dispute the accuracy of the personal information, for the period for which we are granted the right to verify the accuracy of personal information;
  • the processing is unlawful and you object to the erasure of personal information and request restriction of its use instead;
  • we no longer need personal information for processing, but you request the data for the establishment, exercise or defense of legal claims; or,
  • you filed a complaint regarding the processing of your personal and such complaint is pending resolution.

Right to Data Portability

You have the right to receive personal information which pertains to you, which you gave to us, and have the right to smooth transmission of such data if this is technically feasible.

Notification on Personal Data Breach

In case of a personal data breach which is likely to cause a high risk to the rights of an individual, we shall, without undue delay, in a clear and simple manner, inform to you on the personal data breach. Notification of the breach must as a minimum contain the following:

  • name and contact information of the point of contact from which additional information can be obtained;
  • description of likely consequences of the personal data breach;
  • description of the measure which the point of contact has taken or proposed to be taken in order to solve the problem of the personal data breach, including as needed measures to mitigate potentially harmful consequences of such a breach.

Request for the Purpose of Exercising Rights

Upon your request, we shall provide all information regarding the above rights to personal data protection, as soon as practicable but, in any event, not less than one (1) month after receipt of the request. However, if there are a large number of submitted requests and/or complexity of such requests, we can extend the deadline for the reply to you by another two (2) months by promptly providing you with written notice of such extension, together with the reasons for the delay.

We may require additional information to verify your identity before responding to your request related to your personal information. You may exercise your rights with respect to your personal information by contacting us at dataprivacy@karismahotels.com.

Technical and Organizational Security Safeguards

We recognize the importance of information security, and we are constantly reviewing and enhancing our security procedures. Our Website and servers have security measures in place to help protect your personal information against loss, misuse, and alteration while under our control.

The safety and security of your information also depends on you. If you use a password for certain parts of our Website, you are responsible for keeping that password confidential. We ask that you not share your password with anyone.

However, you should be aware that no transmission of data over the internet is guaranteed to be completely secure and we cannot guarantee the security of any information you provide to us. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Links to Other Websites

Our Website may provide links to other third-party websites, which we do not control, solely for your convenience and information. Third party websites that are accessed through links on our Website have separate privacy and data collection practices, and security measures. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their websites. We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing any personally information.

Contact Us

If you have any questions, comments, or concerns about our Privacy Policy, you may contact us at:

Karisma Hotels and Resorts

dataprivacy@karismahotels.com

Previous Versions and Updates to the Privacy Policy

Previous versions of this Privacy Policy are available at ___________________.

We may amend this Privacy Policy from time to time, in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our visitors, properties, strategic marketing partners, and service providers. We will provide the required notice of such amendment to you in accordance with the applicable legal requirements. Updated versions will be posted to our Website and the "last updated" date at the top of this Privacy Policy will be revised so that you are always aware of when the Privacy Policy was last updated. If we materially change how we use your personal information, we will notify you and request your consent before using the personal information in a different manner.

Entire Policy

This Privacy Policy and the Terms of Use found at www.karismahotels.com/terms-of-use and incorporated herein by reference, are the entire policies related to privacy and the use of this Website. Additionally, this Privacy Policy and the Terms and Conditions and the privacy policy applicable to the Karisma Hotels and Resorts of your stay, are the entire policies related to privacy and your stay at the applicable Karisma Hotels and Resorts. To the extent there is conflict between the provisions of the Terms of Use and this Privacy Policy, this Privacy Policy shall prevail.

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